If you’re a help desk manager, IT manager, or anyone in an organization charged with producing supporting documents like self-help repositories, help desk training content, software documentation, technical documents, and FAQs, ChatGPT is a tool that can help you increase operational efficiencies and improve customer experience.

In this course, instructor Pam Baker briefly introduces ChatGPT and then moves on to specific use cases (and how to execute them) for help desks. Pam covers everything from using ChatGPT to help with strategic planning, prompt engineering, and agent scripting, to self-help repositories and problem resolution, as well as other topics of high interest to help desk managers. Join Pam in this course to see how you can use ChatGPT and other similar generative AI tools to assist in almost any help desk need or goal.