Published 2/2023MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 1.52 GB | Duration: 3h 35m
Learn the processes and capabilities of ServiceNow IT Service Management. Pass the ServiceNow ITSM CIS exam. What you'll learn Understand ServiceNow ITSM processes Learn how to administer the ServiceNow ITSM module Prepare for the ServiceNow ITSM CIS exam. Gain hands on experience in ServiceNow ITSM modules Requirements ITIL foundation ServiceNow CSA Description This course will get you up to speed with ServiceNow IT Service Management and will also help you pass the ServiceNow IT Service Management Certified Implementation Specialist exam to obtain this sought after certification.The course includes multiple quizzes, hands on labs and several hours of training videos.The course covers all the requirements for the ServiceNow ITSM CIS exam which includes the following modules:Incident ManagementProblem ManagementChange & Release ManagementKnowledge ManagementService Catalog and Request ManagementConfiguration Management DatabaseAll of the above module are covered in detailed in terms of how it is used and configured. So this course are ideal for users of the systems as well as administrators.The course will guide you through creating your own ServiceNow instance which will be used for hand on labs throughout the course.A practice test is included at the end of the course.This course does not replace the official ServiceNow training course, but is supplementary to the official curriculum.If you want to write the exam, you still need to do the official ServiceNow course and use this course to improve your chances of success.If you are not interested in writing the exam, this course will be very beneficial to get you up to speed in the workplace with ServiceNow ITSM without the need for conducting the official ServiceNow curriculum. Overview Section 1: Introduction Lecture 1 Introduction Section 2: Incident Management Lecture 2 Introduction to Incident Management Lecture 3 Understanding the Incident Management process steps. Lecture 4 Logging an Incident Lecture 5 Handling and Incident on the backend Lecture 6 Actions on the Incident form Lecture 7 Major Incident Management Lecture 8 Configuring Incident Management Section 3: Problem Management Lecture 9 Introduction to Problem Management in ServiceNow Lecture 10 Create and confirm a Problem Lecture 11 Root cause analysis and Problem resolution Lecture 12 Configuring ServiceNow Problem Management Section 4: Change Management Lecture 13 Introduction to Change Management Lecture 14 Change Request State Progression Lecture 15 Creating a Change Request Lecture 16 Assess Change Request and submit for approval Lecture 17 Working with the CAB process Lecture 18 Working with Change Schedules Lecture 19 Change Request Templates and Assignment Rules Lecture 20 Managing Standard Changes Section 5: Release Management Lecture 21 Introduction to Release Management Lecture 22 Starting with Release Management Lecture 23 Working with Release Management Section 6: Knowledge Management Lecture 24 Introduction to ServiceNow Knowledge Management Lecture 25 Searching the Knowledge Base Lecture 26 Setup Knowledge Management Part 1 Lecture 27 Setup Knowledge Management Part 2 Lecture 28 Create and Approve a Knowledge Base Article Lecture 29 Create Knowledge Articles using the MS Word plugin Lecture 30 More Knowledge Management capabilities you need to be aware of. Section 7: Service Catalog and Request Management Lecture 31 Introduction to Service Catalog and Request Managemenet Lecture 32 Walkthrough of the Service Catalog Lecture 33 Setup a Service Catalog Lecture 34 Creating Service Catalog Items and Record Producers Lecture 35 Configuring Execution Plans and Order Guides Lecture 36 Managing Service Requests using Agent Workspace Section 8: Configuration Management Database Lecture 37 Introduction to ServiceNow's CMDB Lecture 38 Populating the CMDB Lecture 39 Working with CMDB Baselines Lecture 40 Understanding CI Relationships in the CMDB. Lecture 41 Understanding the CMDB Health Dashboard Lecture 42 Working with the CMDB Data Manager ServiceNow platform administrators and developers,Anyone who wants to advance their career by becoming a ServiceNow ITSM certified implementation specialist,Anyone who want to understand the ServiceNow ITSM processes in more detail HomePage:
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