Are you looking for a new role as an IT professional, or just ready to change up your career? This course provides an ideal foundational mapping of the careers and certifications you can choose from if you’re interested in advancing or moving into an IT service desk career. Join instructor Sarah Lean for an overview of the wide variety of available career paths, regardless of your background, technical training, level of experience, or current skills. From service desk analyst to service desk manager, Sarah helps you understand the shifting role of the service desk in supporting teams across a distributed workforce. Along the way, explore the key certifications related to service desk roles, with up-to-date information on how to choose, prepare for, and obtain the certification that’s best for you.