What you'll learn

To take and PASS the ITIL Foundation certification exam.
To understand how the ITIL methodology is implemented within an organization.
To learn ITIL principles, terminology and when qualified you will be able to act as an informed member of an IT project management team using the ITIL methodology within a project environment supporting ITIL.
You will have a comprehensive knowledge of the relationships between the ITIL principles, themes and processes and ITIL products and will understand these elements.
To apply ITIL to the running and managing of a project within an environment supporting ITIL.
To complete projects and create returns on investment earlier than possible with a rigid ITIL structure.

Requirements

You will not need any any prior knowledge - so get started now!
You should be committed to run through the course and become knowledgeable about ITIL Foundation.
You should be willing to learn.

Description

**** This course is an overview of ITIL for students seeking for ITIL awareness. ****

The ‘Information Technology Infrastructure Library’ is a series of processes for refining and improving an IT service lifecycle. It helps to boost the capabilities of organizations, processes and people, ensuring that when changes to technology or business practices leave them vulnerable, they can adapt quickly and stay on top of the competition.. It is designed to help businesses manage risks, strengthen customer relations, establish cost-effective practices and build stable IT environments for growth, scale and change.

The main strength of ITIL likes in its versatility. The practices are scalable and flexible, allowing organizations to take on as much or as little of them as they like.

An important thing to keep in mind is that ITIL is not built around a specific business model. Rather, it is based on the collective experience of IT professionals. It has been applied across multiple industries, helped mainly by the fact that virtually every industry in the world now relies on IT in one form or another.

By investing in implementing ITIL you can expect to:

Better understand your customers so that you can deliver services which suit their needs. This will help you to build long-term relationships and improve your reputation

Learn how to establish a guide on how to predict and react to issues with your service, incorporating multiple factors such as user experience rather than simply focusing on IT development

Increase productivity and improve resource management by establishing cost-effective guidelines

Manage risks without disrupting or unintentionally sabotaging your service

Create a stable service development environment which supports ongoing change

Ensure greater alignment between IT and other arms of your business. This can be vital for enterprise architecture development

Improve your risk management process by predicting and reducing service disruptions and failures

Create networking opportunities and ease collaboration by incorporating ITIL’s terms and methodologies into your business

Raise the value of your service portfolio

Quickly adapt to changes in technology, compliance and so on in order to continue growing and maintain your competitive advantage

Raise the profile of your business with a globally recognized certification

ITIL and ITIL Foundation are either registered trademarks or trademarks of AXELOS in the United Kingdom and/or other countries.

Who is the target audience?

Students who require a basic understanding of the ITIL methodology.
Students who want to take and pass the ITIL Foundation certification exam on the first try
Students who want to understand how the ITIL Methodology is used to perform IT project management within their organizations
Anyone who has an interest in the ITIL methodology or certifications.