Published 3/2023MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHzLanguage: English | Size: 540.54 MB | Duration: 1h 24m

Careless language and insensitive comments can impact a patient's experience and outcomes from care.

What you'll learn

Understand the impact of inclusive language on patient's health outcomes

Develop your awareness of micro-aggressions and common communication pitfalls

Understand best-practice language and guidance for its use in a clinical setting

Improve your communication skills and rapport with patients

Requirements

No previous experience needed, however an interest in improving your communication skills whilst working in a clinical, healthcare or mental health setting is advised.

Description

Careless, non-inclusive language and microaggressions can impact a patient's experience with care, affect their long term health outcomes and leave you exposed to potential complaints. Not only that, but it can be daunting to be faced with a situation and not know how to handle it. Do you find yourself confused about acronyms and teology? Unsure how to ask someone’s pronouns? Worried about causing offence so you say nothing instead?This course will provide you with pragmatic, relevant guidance, support and training to empower you in having inclusive, affig conversations with patients from all backgrounds.This short course is suitable for anyone working in a patient-facing role in a healthcare setting, whether you are a manual therapist, mental health nurse, wellbeing practitioner, massage therapist, or receptionist. This course will help you understand the foundation of inclusive language within the health industry, build your understanding of key teology and leave you feeling confident to handle these situations sensitively.After taking this course you will:Understand the impact of inclusive language on patient's health outcomesDevelop your awareness of micro-aggressions and common communication pitfallsUnderstand best-practice language and guidance for its use in a clinical settingFeel empowered and equipped with the skills you need to confidently handle clinical encounters.We hope you enjoy the course and decide to continue your training with us!

Overview

Section 1: Introduction

Lecture 1 Who we are

Lecture 2 Guidance on using the course

Section 2: An overview of Equality, Diversity and Inclusion

Lecture 3 An introduction to inclusive language

Lecture 4 What is EDI?

Lecture 5 Why does EDI matter?

Section 3: The impact of non-inclusive language in healthcare

Lecture 6 Inclusive language: Ageism, ableism and more.

Lecture 7 Impact of non-inclusive language with colleagues

Section 4: Empower your patient interactions

Lecture 8 Language and rapport

Lecture 9 Reflecting on your language

Lecture 10 What if I get it wrong?

Section 5: Resources

Lecture 11 Plain language

Lecture 12 Gendered Language

Lecture 13 Ethnicity, race and nationality inclusive language

Lecture 14 LGBT Inclusive Language

Lecture 15 Pre-recorded webinar - The impact of inclusive language

Section 6: Taking this forward

Lecture 16 Further training

All who work in a healthcare or wellbeing setting, clinical and non-clinical.

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