What you'll learn

The main capabilities you need to build and run for effective use of technology in HR that drives productivity and improves employee experience

Real examples from a world class case study of a large financial services firm in Africa that pioneered user friendly, mobile technology for its 40,000 employees

How an HR shared services function uses technology to effectively support the rest of the organisation in lifting HR to new heights of performance

The 80/20 principle for your employee portal as a single, intuitive entry point for every process and information they need

Well orchestrated onboarding solution clearly showing where any potential or new employee is in the process

Events-driven one stop shop of information that supports decision making through effective knowledge management

Task management solution that shared services need to manage, track and trace employee queries

How to design a knowledge base using frequently asked questions and high volume queries

Bring everything together for the employee: policies, procedure manuals, links to systems and easy-to-use workflow

How a mature knowledge base is critical for consulting services but corporates are still developing theirs

Searchable and comprehensive database of HR policies, rules and training manuals which are available in-process

The employee lifecycle begins during the talent acquisition stage and how technology supports this

The importance of intuitive user screens for employees to navigate as casual users of the main HR system

How service level agreements integrate into case management tools and reporting on shared service performance

Treating employees like customers to constantly get and use their feedback to improve the support they need

The four main mobile technology protocols and how to choose one; USSD, SMS, App and .mobi

Reducing paperwork and manual processes with automation and once-only capture of information

Requirements

No course requirements or prerequisites

Description

"I can concur that these pillars will surely make HR technology a true enabler in any business." - Bernard

"Awesome stuff, really valuable information." - Josephine

“The course is fantastic" - Lyle

This course presents the 5 pillar framework and world class case study for developing HR technology that best supports your employees and an HR shared services team. You will lean about employee self-service, case management, portals, knowledge management and talent acquisition. The course also teaches mobile technology for employees, automation for shared services and there is a case study that shows how all of these were successfully put into practice.

Become a better HR professional today by learning about all of these fundamentals of how to create world class employee solutionsl

Employee expectations of slick and simple technology is based on their experience in their own lives

User interface design thinking that is based on the volumes of employee transactions and queries

Mobile technologies such as SMS, USSD, App and Mobi for delivering convenience to employees

Technology as an enabler of employee experience, and how it needs to work seamlessly with an HR support function

How you can automate, digitise and improve employee support processes with fit-for-purpose technology and solutions

The use of technology in acquiring new talent into your organisation and how to treat new employees like new customers

Cost reduction in shared services and across an HR function in a medium to large organisation

How to choose the right mobile strategy for rolling out a new employee self service front end

The importance of de-cluttering and re-arranging screens to improve employee's user experience

Tracking and tracing of employee queries using solutions that manage hand-offs and produce meaningful management information

How to improve case management processes with immediate customer feedback

Self-service solutions for employees and how to improve their experience of all the HR functions they need

The importance of combining systems into a single, consolidated portal for employees

How technology needs to bring all the automated HR support functions together into an intuitive user experience

Saving time and money in a shared services environment by empowering employees with self-help when they need it

The importance of integrating HR systems like Oracle with recruitment platforms like LinkedIn

How a knowledge management system should work and what employees will expect from it

The widespread use of Sharepoint for company intranets and how its new features support advanced employee portals

Take advantage of my experience in actually building and running these solutions for an organisation of 40,000 employees. I've packaged all my skills into this course to provide you with an incredible learning experience and help you become a better HR professional. Regardless of your knowledge of HR Technology, if you are interested in how to better leverage technology for HR then this course will help you!

Who this course is for:

Anyone interested in how technology supports HR