This course is designed to give users an understanding and the skills to troubleshoot Windows 10. In this course, students will become familiar with the troubleshooting process and available tools including the Task Manager, Resource Monitor, Performance Monitor, Reliability History, Event Viewer, and Steps Recorder. Students will be able to troubleshoot the boot process and drivers, resolve BCD and Hard Drive boot issues, as well as driver issues. Students will troubleshoot login and user profile issues, and resolve broken trust issues, troubleshoot network issues, resolve DHCP and DNS issues, troubleshoot group policies, Direct Access, and work with data loss issues.

Description

This IAAP-certified counts for 4.25 recertification points for the CAP certification under the Technology and Information Distribution content area.

Email [email protected] with proof of completion of the course to obtain your certificate.

• Students who want to expand their knowledge of Windows 10, Windows 10 troubleshooting, and Networks.

Course content

• Introduction
  • Introduction
• Troubleshooting Overview
  • Working with Windows 10 in a Network
  • The Framework of Troubleshooting
  • Using the Task Manager, Resource Monitor, and Performance Monitor
  • Using Reliability History, Event Viewer, and Steps Recorder
• Troubleshooting the Boot Process and Drivers
  • Overview of the Boot Process
  • Resolving BCD Issues
  • Resolving a Hard Drive Related Boot Issue
  • Identifying Drivers and Locations
  • Troubleshooting Mouse Drivers
  • Troubleshooting Keyboard Drivers
  • Understanding Bit Locker
• Troubleshooting the Logon Process and User Profile Issues
  • Understanding the Logon Process
  • Resolving Broken Trust Issues
  • Resolving No Authentication Servers
  • Identifying User Profile Types
  • Resolving Folder Redirection
• Troubleshooting Networking Issues
  • Configuring the Windows 10 Client
  • Identifying the Tools to Use
  • Resolving DHCP Client Configuration Issues
  • Resolving Client DNS Issues
• Troubleshooting Network Resource Access Issues
  • Understanding NTFS Permissions
  • Understanding NTFS and Shared Folder Permission Assignments
  • Troubleshooting Shared File Access
  • Understanding EFS
  • Troubleshooting EFS
  • Understanding and Troubleshooting Windows 10 Browsers
• Troubleshooting Group Policies
  • Understanding Group Policies
  • Understanding Group Policy Preferences
  • Troubleshooting GPO Filtering
  • Troubleshooting GPO Link Issues
• Troubleshooting Direct Access
  • Understanding Direct Access
  • Troubleshooting Direct Access
• Troubleshooting Lost Data
  • Understanding User Data Issues
  • Troubleshooting Data Loss Using File History
• Conclusion
  • Course Recap