Oreilly - Creating a Customer-Centric Business

by Ranjay Gulati | Released January 2010 | ISBN: 32562HBRHV1143

https://www.oreilly.com/library/view/creating-a-customer-centric/32562HBRHV1143/

Ranjay Gulati, Harvard Business School professor and author of "Reorganize for Resilience: Putting Customers at the Center of Your Business," on how to deliver what customers really want. Show and hide more

1. Creating a Customer-Centric Business 00:10:37
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