->
Lynda - Leading a Customer-Centric Culture - 693077
Lynda - Leading a Customer-Centric Culture
What do great companies have in common? They have a customer-centric culture that makes employees obsessed with the customer experience. Discover how to get your team excited about customer service, with these practical tips from expert Jeff Toister. Jeff explains how to create a vision that gets everyone on the same page, engage employees, and be the customer service champion your company needs. The concepts apply whether you lead a small team, a department, or an entire organization.


Table of Contents

  • Introduction
  • 1. Customer Service Vision
  • 2. Organizational Alignment
  • Conclusion
  • Lynda - Leading a Customer-Centric Culture


     TO MAC USERS: If RAR password doesn't work, use this archive program: 

    RAR Expander 0.8.5 Beta 4  and extract password protected files without error.


     TO WIN USERS: If RAR password doesn't work, use this archive program: 

    Latest Winrar  and extract password protected files without error.


     Coktum   |  

    Information
    Members of Guests cannot leave comments.




    rss